There really is no need to struggle to work. Modern phone systems can enable you to work from home, even on your home phone – and when you dial out the recipient of the call will see your work number, not your home one. The same applies if you use your own mobile. The Siemens OpenScape [...]

This often comes up in discussions. The term ‘PBX’, private branch exchange, is often used by more technical people. By contrast ‘phone system’ is used by non-technical  people who haven’t heard of a PBX. They both perform a similar function, in that they enable calls to be made, received and transferred – but a phone [...]

Some people think that the office phone system is just for making, taking and transferring calls. That’s fine. Some organisations work like that. They rely on email. But, do we phone people enough, to support our emails? Or advise customers that we’re about to send an important email and could they watch out for it. [...]

When the key telephone system revolution started in the mid eighties, a very popular feature was paging. This enables users to broadcast an announcement call through the speakers, typically of phones not involved in a conversation at the time. There can be paging zones so certain people or departments don’t need to be disturbed, except in an [...]

OK there’s a recovery of sorts. But what can owners of small businesses do to make up lost ground? Well, they can change their phone system, for a start. Many phone systems are more than 5 years old. These old systems just don’t hack it. They don’t even integrate with Outlook, which means that record [...]

This is becoming a must have facility. We all use our mobiles an awful lot. Our new phone systems enable you to link your desk phone to your mobile so that calls follow you. What’s new is the ability to be able to transfer a call from your mobile, just like you can from your [...]