This often comes up in discussions. The term ‘PBX’, private branch exchange, is often used by more technical people. By contrast ‘phone system’ is used by non-technical  people who haven’t heard of a PBX. They both perform a similar function, in that they enable calls to be made, received and transferred – but a phone [...]

We have found that many business owners have failed to take into account the impact of email and calls to mobiles. The number of inbound calls has decreased dramatically because email has replaced them. And many members of staff are called directly on their mobiles by suppliers and customers. An example that springs to mind [...]

In part one, we highlighted how a new system will make major savings by reducing travel expenses. Here we explore what can be achieved by mobile extension working. This is a really useful, essential feature. This is another example of how bad we are in coming up with descriptions of really useful features. Another example [...]

OK there’s a recovery of sorts. But what can owners of small businesses do to make up lost ground? Well, they can change their phone system, for a start. Many phone systems are more than 5 years old. These old systems just don’t hack it. They don’t even integrate with Outlook, which means that record [...]

This is part of a series of articles exploring how new telecoms technology will help businesses operate more effectively. This example is based on a 10 user business. Road warriors do 30000 miles between them. Petrol expenses alone amount to £6000 a year. We can reduce that and improve their productivity by 20%, easily. Our [...]